Lead Case Manager - Family Specialist

$49,275 yearly
  • Glide Community Housing
  • Jul 15, 2020
Full time - Permanent Nonprofit-Social Services Case Manager / Social Work Family Services

Job Description


ABOUT GLIDE COMMUNITY HOUSING, INC: The Mission and program goal of Glide Community Housing, Inc. Support Services is to break the cycle of multigenerational dependency, poverty, and low self-worth by providing a safe and nurturing environment that offers services that foster an overall sense of well-being, improve quality of life and help individuals and families maintain stable housing. Our supportive housing complex serves single adults and families living in one of our three high rise apartment buildings located in the heart of San Francisco's Tenderloin neighborhood.



JOB DESCRIPTION Title: Lead Case Manager (family specialist)

Department: Glide Community Housing, Inc.

Reports To: Program Manager

FLSA Status: Non-exempt

Directly Leads: None



SUMMARY: Lead Case Manager (family specialist) operates in a flexible, collaborative, resident-centered model responding to the daily and overall needs and hopes of the resident community. This person is responsible for generally working alongside individual residents, families, and the resident community--and their teams of support--to promote residents' and families' preferred relationships to housing retention and stability, as well as overall wellness. Lead Case Manager (family specialist) primarily, but not exclusively, offers direct services, activities, and overall support specifically targeting resident and "extended family" children, youth and families. The Case Manager II will also 1) support the Lead Case Manager around administrative needs when supervisor is not onsite, 2) work, similar to Lead Case Manager, with residents with more challenging relationships to problems, as needed, and 3) provide mentoring to interns, volunteers and new staff. Regular and predictable attendance is essential.



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties can be assigned, and the duties and responsibilities of the job are subject to change without notice.

▪ Adhere to all laws and requirements regarding confidentiality, professional ethics, child and adult protective services, contractual agreements, etc.

▪ Assist parents/guardians in creating and maintaining a healthy, safe, and nurturing environment for their children and youth in partnership with their teams of support.

▪ Assist parents/guardians with family preservation and/or reunification.

▪ Document resident/family contacts within the timeframe established. Ensure all resident/family contacts and notes describing work together are input into ETO accurately and weekly.

▪ Conduct outreach and maintain high visibility in the resident community.

▪ Develop and lead, alongside resident community, groups and activities targeting children, youth, and families that create space for mutual knowledge sharing, celebration, and learning.

▪ Provide advocacy and referral activities.

▪ Coordinate with Lead Case Manager and Program Manager to provide ongoing development of collaborations that enhance support of residents and the resident community, particularly, but not exclusively, as it relates to children, youth and families.

▪ Proactively engage residents/families in conversations, and linkages needed, to help them develop preferred relationship to problems and navigate challenges related to movement towards these/their intentions and hopes. Continue to help re-negotiate and re-define steps towards these hopes or preference to build in success, as defined by residents/families.

▪ Provide crisis intervention.

▪ Provide ongoing resource and service development alongside resident community/families to support residents/families having preferred relationship to problems and hopes.

▪ Meet professional obligations through efficient work habits such as the following: meeting deadlines, honoring schedules, attending and actively participating in staff and individual meetings and trainings. Attend off-site meetings particularly relevant to families and/or for agency representation.

▪ Meet professional obligations also through the following: not inquiring about difficulties before having first built a foundation of competence, connection, and hope; actively eliciting residents' wisdom that could contribute to resolving difficulties in their lives; not using objectifying language in any discussions without considering how residents might experience it or how it might shape our thinking about residents; actively thinking about the ways in which our own assumptions about race, gender, class, and sexual orientation affect our interactions with all residents; and routinely soliciting residents' feedback about their preferences for the direction of our work together and the effects of our actions on them.





▪ Ability to deal with difficult interactions. Strong conflict resolution skills. Able to defuse potentially volatile situations with patience and tact.

▪ Ability to prioritize work and multi-task within specific timelines.

▪ Adheres to professional boundaries and standards. Understands and follows basic ethics, values and principles of social work practice, including those mentioned above.

▪ Demonstrated knowledge of and experience implementing effective therapeutic strategies with individuals/families struggling with challenging relationships to problems.

▪ Demonstrated knowledge of principles and techniques of co-assessment, collaborative helping strategies, counseling, and harm reduction practice, including how they relate to work with families, children, and youth.

▪ Excellent interpersonal skills. Ability to establish and maintain effective working relationships with those contacted in the course of work. Exercises sound judgment in interactions with others.

▪ Knowledge of resources which might benefit resident community and that residents/families can offer each other and staff to benefit others.

▪ Possesses understanding of residents' communities and the range of problems (including those embedded within the socio-political context) and local knowledge that often join with or help go against these problems for children, youth, and families;

▪ Works well under pressure and manages stress effectively in a demanding and fast paced environment.

▪ Demonstrates Cultural Humility. Has the ability to work effectively across cultures. Demonstrates a commitment to staying curious, learning, communicating, and working respectfully with people different from themselves.

▪ Commitment to the mission, values and philosophy of Glide Community Housing, Inc.



▪ MA degree in Social Work/Psychology or related field and 2+ years' case management experience or BA degree in Social Work/Psychology or related field and a minimum of 4 years' case management experience working with socially and/or economically marginalized families with challenges negotiating their preferred relationships to multiple problems, or an equivalent combination of education and experience.

▪ Experience working in a community based social service agency with people in relationship with homelessness and poverty and the problems that often come alongside these experiences. 3 Glide Community Housing, 333 Taylor street, San Francisco, CA. 94102

▪ Experience working with children, youth and families to co-develop and co-lead spaces of celebration, learning, and exchange of knowledge impacting their lives. ▪ Experience working in and/or alongside other systems that often affect the lives of poor and marginalized families.





▪ Proficiency in a second language strongly desired;

▪ Exceptionally strong communication skills.

▪ Proficiency in spelling, grammar and writing needed to draft detailed instructions, service plans, correspondence, memos, and other required documentation.


MATHEMATICAL SKILLS: ▪ Basic mathematical skills.

COMPUTER SKILLS: ▪ Competent in the use of a computer, specifically MS Office Suite and ETO.


PHYSICAL REQUIREMENTS: The physical demands described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

▪ Vision corrected in normal range.

▪ Hearing corrected in normal range. Ability to communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking.

▪ Able to use equipment typically found in an office environment. Uses standard office equipment and inputs and retrieves information from a computer. Uses computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.

▪ Activities that occur frequently are: sitting, standing, walking, and handling. Activities that occur infrequently are: bending, crouching, kneeling, twisting, reaching straight above and below shoulder level, carrying and lifting up to 25 pounds;

▪ Ability to sit for minimum periods of one hour at a time, and come and go from the work area repeatedly throughout the day. Ability to move quickly to address emergency or potentially dangerous situations. Ability to move about the building and the organization as needed.

▪ As this position requires periods of sitting and repetitive use of a telephone, computer and other office equipment, this person must take frequent short breaks and integrate stretching into her/his daily duties to avoid musculoskeletal disorders;

▪ Ability to use public and/or private modes of transportation. Duties are office based, but travel to various San Francisco venues is required, as is accompanying residents to offsite appointment


Thank you for your interest in working with GLIDE Housing and we look forward to meeting you. Due to the high volume of responses anticipated, we will only respond to candidates who are under consideration. No phone calls, please.


GLIDE Community Housing is an equal opportunity employer