Support and Safety Ambassador

$19.00 - $21.00 hourly
  • Compass Family Services
  • 37 Grove Street, San Francisco, CA 94102
  • Jun 08, 2020
Full time - Permanent Nonprofit-Social Services Youth Services Family Services

Job Description

Compass Family Services helps homeless and at-risk families achieve housing stability, family well-being and self-sufficiency. We help at-risk families to stabilize and work to rapidly re-house families that have become homeless. Our continuum of services includes intake and referral to shelter, family shelter, transitional housing, rental assistance, and childcare, as well as counseling and therapy, parenting education, prevention, and support services.


Organizational Core Competencies:

  • Accountable
  • Adaptable
  • Client-centered
  • Collaborative
  • Committed to diversity, equity, and inclusion
  • Resourceful



Support Responsibilities 

  • Serve as a welcoming first point of contact for clients and other visitors.
  • Greet employees, clients and guests, quickly assess their needs, and provide them with appropriate solutions (i.e. temporary or visitor badge, connect them to their appointments or for triage intake, first aid supplies, where to find a conference room, etc.).
  • Monitor and authorize entrance of clients and other visitors to the building, including oversight of sign-in logs.
  • Assess what services clients are here for and direct them to appropriate staff member or program.
  • Alert case managers, therapists and other staff when their appointments have arrived.
  • Maintain the cleanliness and appearance of their work area and lobby.
  • Respond to all requests for assistance relayed by others

Safety Responsibilities

  • Prevent access by individuals who are not employees, clients, or invited visitors. 
  • Maintain a safe and secure environment for employees, clients, and visitors by controlling building access points and patrolling building premises.
  • Monitor waiting area for potentially disruptive situations; de-escalate when appropriate and alert the FRC Program Director or COO as necessary.
  • Monitor surveillance equipment to identify disruptions or trouble spots.
  • Complete and submit incident reports as needed.
  • Immediately respond to emergencies to provide necessary assistance to employees, clients, and other visitors to the premises.
  • Notify appropriate staff about concerning situations or behaviors.
  • Oversee protocol for opening the building at the start of the day and closing at the end of the day.
  • Respond to emergencies and problematic situations by investigating and assessing the situation and providing necessary assistance, and alert 911 or other law enforcement when appropriate.
  • Protect the organization’s assets relative to theft, assault, fire and other safety issues.
  • Follow procedures for various initiatives, including fire prevention, property patrol, traffic control, and accident investigations.
  • Maintain knowledge of disaster protocols.
  • Report maintenance and safety conditions which might endanger employees, operations, or public safety, including fires, natural disasters, hazardous situations, or other facility-related events

Other Responsibilities:

  • Attend all agency, staff and group clinical meetings to implement a trauma informed approach.
  • Complete additional assignments as assigned and required.


Minimum Qualifications:

  • Minimum two years’ experience as front desk/office reception
  • Ability to work calmly and stay organized under pressure
  • Mature, professional, and capable of working under minimal supervision
  • Friendly, approachable, and knowledgeable of company policies and resources
  • Strong interpersonal skills
  • Understanding of the population served by the organization
  • Excellent written and verbal communication skills
  • Good judgment and ability to make good decisions
  • Must always be at alert to avoid being caught unaware
  • Knowledge of Security Operations and Procedures
  • Ability to communicate via email, use agency-wide database and Outlook calendar
  • Ability to successfully handle multiple tasks at once
  • Safety Management
  • CPR and First Aid certified (certification can be obtained on the job)
  • Ability to work autonomously with minimal direct supervision
  • Outstanding work habits: punctual, reliable, cooperative, team-oriented
  • Commitment to working on a diverse, multi-disciplinary team
  • Positive outlook and can do attitude
  • Outstanding work habits: punctual, reliable, cooperative, team-oriented
  • Experience working in crisis situations and ability to assess and de-escalate quickly
  • Experience working effectively with culturally-diverse staff, families and communities
  • Must be able to lift at least 20 lbs.


Compensation and Benefits: Compass Family Services offers a competitive wage and benefits package that includes employer-paid major medical, dental and vision coverage, long-term disability insurance, an employer-contributed retirement plan, and generous paid vacation, sick, and holiday leave.


This is non-exempt, full time (37.5 hours per week) position reporting to the COO.


To Apply: Please submit a detailed cover letter and resume. Resumes sent without cover letters will not be considered. 


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce.