Case Manager

  • Swords to Plowshares
  • 1060 Howard St, San Francisco, CA 94103, USA
  • Jun 15, 2020
Full time - Permanent Entry Level Nonprofit-Social Services Case Manager / Social Work

Job Description

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, rapid re-housing and eviction prevention services, employment and training, supportive housing, and legal benefits assistance for low-income, homeless and at-risk veterans in the San Francisco Bay Area. Swords to Plowshares promotes and protects the rights of veterans through advocacy, public education, and partnerships with local, state and national entities. Learn more about the work of Swords to Plowshares, and ways in which you can help, by visiting our website at:


Job Title

Case Manager - SSVF Shallow Subsidy



1060 Howard St., San Francisco, CA 94103


Employment Type

Full-time; non-exempt



Monday – Friday; employee may choose working hours of 8:00 am – 4:00 pm or 9:00 -5:00pm



The Case Manager will work in collaboration with the SSVF program team and Drop-In program staff in finding appropriate permanent housing and/or eviction prevention interventions for veterans enrolled in the program. The Case Manager will provide case management to veteran households making the transition into permanent housing as well as those at risk of losing their permanent housing. Utilizing evidence-based best practices, the Case Manager will work with vulnerable veteran clients for up to two years while providing the support and case management services needed to ensure that these maintain housing over the two year period and beyond.



  • Perform intakes, assessments, and eligibility determination
  • Work with the veteran household to develop individualized housing stability plans
  • Refer and connect veteran clients with related supportive services
  • Monitor and track participants’ progress in achieving their goals and objectives
  • Maintain a working understanding of the readjustment problems of veterans, Post Traumatic Stress Disorder, Traumatic Brain Injury, alcohol and drug dependency, and other mental health issues
  • Adhere to laws regarding confidentiality and reporting requirements; maintain a knowledge of current HIPAA policies and procedures
  • Maintain timely and appropriate documentation including progress notes, housing stability plans, aftercare plans, and discharge summaries
  • Assist veteran households with money management and budgeting as needed
  • Assist veterans with establishing disability income and other benefits as needed
  • Participate in weekly client case conference meetings, weekly supervision with the SSVF Program Manager, and other meetings as required
  • Perform other related duties as required by the SSVF management staff
  • Maintain an ability to carry out the essential duties of the position within what can be considered reasonable accommodation



  • BA degree preferred in Behavioral Sciences; relevant experience may be substituted


  • Minimum of one (1) year’s experience working with “hard to serve” individuals, e.g., homeless, substance abusers, and persons with mental illness in areas of housing stabilization, placement, and retention
  • Translatable military experience and skills may be alternatively substituted


  • Treat all clients and colleagues with dignity and respect
  • Computer literacy
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion Initiative


  • Basic knowledge of mental health symptoms and diagnoses, psychosocial stressors, and chemical dependency issues
  • Crisis intervention skills, including de-escalation and conflict resolution skills
  • Good written and communication skills
  • Excellent listening skills
  • Strong data entry skills
  • Ability to recognize relapse behavior
  • Ability to work both independently and as a member of a team



Position may require prolonged walking, sitting, and repetitive hand movement using a computer keyboard in the performance of daily office activities


Salary & Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program


How to Apply

(No calls please)

Please submit a resume and thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement.


Swords to Plowshares is an inclusive employer and we are proud of the rich diversity among our staff. Please join us!