Residential Counselor - Swing

$19.50 - $21.00 hourly
  • Hamilton Families
  • San Francisco, CA, USA
  • Sep 13, 2020
Full time - Permanent Nonprofit-Social Services

Job Description

COMPENSATION: $19.50/hour + $1.50/hour bilingual premium if applicable + Full Benefits

PROGRAM: Hamilton Transitional Housing   |    538 Holloway Avenue, San Francisco, CA 94112

REPORTS TO: Transitional Housing Coordinator

WORK SCHEDULE: Wednesday through Sunday 4:00 pm-12:00 am

STATUS: Full-Time


UNION REPRESENTATION: YES – OPEIU, Local 29; initial fee + monthly dues

About Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit       

Program and Position Overview

Hamilton Families Transitional Housing location in the Ingleside neighborhood provides temporary housing to 3-5 families experiencing homelessness who have an open child welfare case and who are re-unifying with their children. Hamilton Families manages the building, and provides round-the clock staffing and light janitorial upkeep of the building, while a partner organization provides case management to the families. 

The Residential Counselor is primarily responsible for providing a safe and healthful environment, and welcoming atmosphere for program participants.

Primary Duties and Responsibilities 

•    Set and contribute to a safe, dignified, and orderly atmosphere by enforcing program rules, policies, and procedures,

as well as through observing stated DHS grievance policy. Act as a role model, guiding participants and facilitating

appropriate behavior about daily living skills, self-care, personal interaction, social relationships, and constructive

time management.

•    Conduct regular rounds of the facility, and interact with participants to share information, provide supplies, conduct

intakes, and facilitate interventions as necessary. Rounds include the interior (participant living quarters, bathrooms, and community rooms) and exterior of the building.

•    Maintain appropriate professional boundaries with participants and staff, respond to participant requests in a professional and courteous manner, and observe and adhere to participant confidentiality standards.

•    Ensure the safety of participants by limiting access to facility to participants, staff, and authorized visitors and

service providers; help to ensure adequate health and safety standards are maintained throughout the facility.

•    Perform daily maintenance, cleaning, and kitchen duties (assist in preparing living units for incoming families, cleaning and maintaining the kitchen and dining areas, daily upkeep, and cleaning of shelter and office areas); assist

with serving resident meals as needed.

•    Maintain thorough and accurate records, files, correspondence, and statistics; complete necessary documentation

(both hand-written and computer-based/data entry) in a timely, accurate, complete and legible manner, which may

include, but is not limited to: notations in the shelter log, bed roster, incident reports, late arrivals, sign-in sheets,

referrals, showers and laundry schedules, and any other forms used or as directed by your supervisor.

•    Respond appropriately to emergencies, including contacting appropriate staff and supervisor(s), interacting with

police, fire, and medical personnel as needed.

•    Perform intakes with new families, including reviewing the program agreement and rules; providing a tour of the

building; and informing participants where they can gain access to employment, housing, medical, and counseling


•    Maintain and promote the cooperative, harmonious, and teamwork environment that Hamilton Families strives to promote within the workplace; maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of HF.

•    Ensure effective communication of priority information to all necessary staff and shifts.

•    Provide front-desk and other reception duties in a professional and courteous manner, relay timely and accurate

messages, and provide information upon request about available services offered.

•    Provide varying shift coverage as needed and available.

•    Complete designated program-specific, shift-specific tasks.

•    Participate in staff and shift change meetings as required.

•    This position is represented by OPEIU, Union Local 29.

•    Other duties as assigned.   

Qualifications, Skills and Abilities

•    High School Diploma or GED required; Bachelor’s degree in social work or related field of study preferred.

•    Sensitivity to the needs of homeless families; able and willing to work with diverse staff and participants.

•    Experience working in a residential facility providing support services and working with homeless families strongly

preferred. Able to respond appropriately to emergencies including contacting appropriate staff and/or contacting and

interacting with police, fire, and medical personnel as needed.

•    Experience working with participants who have mental health related issues, substance abuse, domestic violence, and/or HIV/AIDS related issues strongly preferred; experience with Child Protective Service agencies, HIPAA requirements, and crisis intervention techniques preferred.

•    Able to perform extensive charting, data entry and documentation.

•    Excellent written and verbal communication skills.

•    Proficient in Microsoft Office applications including Word, Excel, and Outlook, etc.

•    CPR and First Aid certification required within first six months of hire.

•    Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.

•    Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.

Compensation and Benefits

 Great benefits: Hamilton Families (HF) offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24-Hour Fitness locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, and ride sharing services like Lyft Line and Uber pool. 

Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.

Time off:  HF employees enjoy generous benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year. 

Long-term benefits: HF offers an employer-matched 403(b) retirement plan, tuition reimbursement, and other great long-term benefits! 

Application Procedure 

•    Apply at

•    Attach your résumé AND a brief letter of interest.

•    No faxes or phone calls. 

•    Hamilton Families is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.