Catholic Charities is one of the largest, most comprehensive human services agencies in Northern California, reaching more than 32,000 individuals a year in San Francisco, San Mateo, and Marin counties. We tackle some of the most pressing challenges in our community – homelessness, generational poverty, inequality, aging in isolation, HIV-AIDS, and immigration to name a few – with determination, expertise, and collaborative problem-solving with those we serve. As an integral part of our communities, we work to keep our neighborhoods diverse, productive, safe, and healthy through our more than 30 programs, comprehensive services, and social justice advocacy.. We bolster our neighbors – single mothers, adults and families experiencing homelessness, adults with disabilities, seniors, children and youth, people living with HIV/AIDS, and immigrants – when they need help, solutions, and hope. We are compassionate caregivers, ardent advocates, and champions of those in need. If you are eager to have a substantive impact on the lives of others and the health of our community, apply here. Join us as we change lives.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Under direction of the Program Director provide a variety of direct services to clients over the phone.
- Work with families and individuals to confirm eligibility and conduct assessments of needs via telephone.
- Coordinate a housing stabilization plan for families which includes:
- Prepare a financial cover sheet of budget information to help the qualified families.
- Develop a balanced family budget to guarantee future payment of rent
- Recommend payment plan for families
- Obtain the proper documentation from the Landlord
- Communicate with the Landlord and explain procedures of our intervention
- Help client obtain permanent housing through accessing security deposits and housing referrals.
- Provide crisis intervention and/or short-term case management services to clients including:
- Accurate and timely referrals
- Mediate for family with landlords or property managers to obtain the necessary paper work.
- Mediate with Landlords and/or Landlords Counselors/Attorneys to obtain the necessary paperwork and avoid the eviction Process.
- Redirect Legal Cases to the appropriate agencies, and continue the follow up until case is settled.
- Access to public benefits such as CalFresh, MediCal, etc.
- Assess, assist and close a minimum of 125 cases annually in order to meet program service objectives.
- Act as liaison between CC HPP Program and Season of Sharing Program complying with the guideline of the program.
- Act as liaison between CC HPP program and the community agencies which are collaborative partners which includes:
- Perform Clearances for prospective clients thru CARES System and City Data Base
- Review the intake and eligibility assessment of the applications to identify the need of the family and singles whether is back rent or security deposit.
- Review and Screen the supportive documentation and make sure is accurate with the application.
- Follow up on agency referrals and respond in a timely manner.
- Maintain proper client notes and program documentation.
- Submit the Check Request on timely manner with Program Manager/Director.
- Verify Clients information on CARES and City System Program to avoid duplication cases.
- Enter data to the CARES and City System.
- Complete data entry of new clients’ information in CC Systems as well as the City System, also update information of duplicate clients’ in both systems.
- Scan complete client’s signed and Excel file and uploaded to the RAP Intake Form in the CC System.
- Follow Up payment’s status with Accounting Department.
- Compile reports as requested.
- Conduct follow-up where necessary to monitor ensure housing stability.
- Provide Monthly and quarterly follow up for families in program when requires
- Other duties as assigned.
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Education & Experience
Knowledge, Skills & Abilities
- AA or BA degree, plus two years of experience preferred.
- Experience with San Francisco housing resources and public benefits.
- Other relevant experience will be considered.
- Experience working with persons in crisis.
- Spanish Language proficiency preferred.
- Thorough knowledge of San Francisco Service Providers (e.g. substance abuse, housing, financial assistance, government entitlement programs, and money management services) required.
- Excellent interpersonal and communication skills.
- Able to listen actively and communicate effectively with individuals and groups and be sensitive to the client population, organize own work, and follow-through independently.
- Detail and achievement Oriented.
- Excel at teamwork and cooperation.
- Client Oriented.
- Committed to organizational impact.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Occasional Bending, standing, stooping, kneeling, reaching, twisting, and walking.
- Occasional Lifting, pushing, and pulling.
- Frequent Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
- Driving is not required for this position.
- If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self harm and violence.
- The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
- Noise level in work environment is usually moderate in accordance with typical office environment.
- The work environment includes traveling using various modes of transportation.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Department or Program: Homelessness Prevention
This is a full time position
Union status: Union
Fingerprinting clearance: Required
TB Screening: Not required
First Aid Certificate: No First Aid required