Delivering Innovation in Supportive Housing (DISH) is looking for a Desk Clerk. Desk Clerks represent DISH property management by greeting tenants and visitors, monitoring building traffic, providing security to the building, and communicating appropriately and adequately with residents, guests, service providers and staff. As a part of the site team, this position helps to ensure a high standard of customer service, cleanliness, and a hazard-free environment.
The Desk Clerk is a non-exempt position. Non-exempt employees work a standard 32-hour work week. Time beyond 32 hours is at the manager’s discretion and must be pre-approved.
Qualified Applicants must be interested in:
AGENCY DESCRIPTION: Delivering Innovation in Supportive Housing believes that everyone deserves a home. Every day, we provide high-quality, permanent housing to San Franciscans who suffer from serious health issues—because with our help, they can get off the streets, rebuild their lives, and strengthen our communities. For more information, visit dishsf.org.
Our Mission: Delivering Innovation in Supportive Housing (DISH) strives to provide excellent property management services to help end homelessness in San Francisco. DISH, a project of Tides, provides custom property management services exclusively to the HSH’s Adult and Veterans housing programs. Through its work, DISH hopes to demonstrate the healing effects of home and stable community, to reinforce the self-worth of persons who have not had access to a clean, beautiful place to live, and to involve tenants in healthy and life affirming activities by drawing upon the diverse opportunities in San Francisco.
1. Demonstrate excellence: In our work and in our interactions.
2. Stay focused: On what’s most important and within our control.
3. Under-promise and over-deliver: Managing expectations along the way.
4. Use initiative and innovation: Improving our services and performance.
5. Be fair and consistent: Implementing our policies and procedures.
6. Be mindful and prudent: With income and expenses.
7. Be respectful and hopeful: With tenants, partners, coworkers, and ourselves.
8. Be open: To different opinions, challenging discussions, and taking risks.
Our Service Commitments
1. Warm greetings & interactions every chance we get
2. Professional appearance every day
3. Service through helping
4. Be present and respectful at all times
5. Stay calm in the eye of the storm
6. Strive for the best environment to be in and work in
ESSENTIAL DUTIES AND RESPONSIBILITIES
OTHER DUTIES AND RESPONSIBILITIES
EDUCATION AND EXPERIENCE
KNOWLEDGE, SKILLS AND ABILITIES
(These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.)
Desk Clerks are frequently required to perform moderately difficult manipulative tasks such as writing, completing work orders, etc. Must be able to reach, bend, walk, stand, and sit for extended periods. Depending on the building assigned, the ability to climb stairs will be necessary. The employee must occasionally lift and/or move up to 10 pounds. Employee must be able to occasionally mop or section off a potential leak or spill to ensure safety to tenants and staff. Employee must have the ability to attend meetings, sit and listen and are frequently required to use a phone. Must be physically able to visually monitor the hotel lobby area and building security camera monitors.
Incumbent will work at the lobby front desk of one or more Single Room Occupancy, permanent housing residential buildings for formerly homeless individuals, many of whom have significant mental health, physical health and/or substance use issues. Occasionally, this position will be expected to work in different interior and external areas of the property to investigate building floors or respond to an emergency. Shifts may vary in order to cover the 24/7 front desk. Special projects and on-call emergency response may require occasional schedule changes.
This is a full-time, Non-Exempt position, starting as soon as possible. Potential shifts include: 8am4pm, 4pm-12am, and 12am-8am. Entry level pay typically starts at $17.50/hour with an additional $1/hour for any overnight hours. Compensation includes a full benefits package, including medical, vision, dental, vacation, paid holidays, sick leave, and a retirement plan.
EQUAL EMPLOYMENT OPPORTUNITY
DISH, a project of Tides, is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the Lesbian, Gay, Bisexual, and Transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition (cancer-related) or the conditions Acquired Immune Deficiency Syndrome (AIDS) and AIDS Related Conditions (ARC). Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Position is open until filled. Applicants must submit a resume as well as a cover letter expressing their interest in this position and state why they are qualified for this job. Please submit a cover letter and resume via email to: email@example.com No phone calls or drops-ins please.