Disaster Response/Relief Program Specialist

  • Catholic Charities
  • San Francisco, CA, USA
  • Oct 06, 2020
Full time - Temporary Nonprofit-Social Services Case Manager / Social Work

Job Description

Catholic Charities is one of the largest, most comprehensive human services agencies in Northern California, reaching more than 32,000 individuals a year in San Francisco, San Mateo, and Marin counties. We tackle some of the most pressing challenges in our community – homelessness, generational poverty, inequality, aging in isolation, HIV-AIDS,  and immigration to name a few – with determination, expertise, and collaborative problem-solving with those we serve. As an integral part of our communities, we work to keep our neighborhoods diverse, productive, safe, and healthy through our more than 30 programs, comprehensive services, and social justice advocacy.. We bolster our neighbors – single mothers, adults and families experiencing homelessness, adults with disabilities, seniors, children and youth, people living with HIV/AIDS, and immigrants – when they need help, solutions, and hope. We are compassionate caregivers, ardent advocates, and champions of those in need. If you are eager to have a substantive impact on the lives of others and the health of our community, apply here. Join us as we change lives.


Catholic Charities Housing Support Services - Disaster Response/Relief Program “DRRP Specialist responses to disasters by providing structured relief and assistance within the community. Provisional assistance and relief will be in the form of cash aid, coupled with counseling, referrals, and direct assistance to overcome, prevent, or reduce the possibility of future emergency assistance. Assistance addresses housing and living [rent arrears and food insecurities] expenses directly related to or caused by a declared disaster.

The “DRRP Specialist” will be responsible for benefits advocacy, referrals for services [physical and mental health – acute/chronic, and problem-solving], and will assist people looking to accessing financial support or other applicable housing opportunities to recover from a disaster. The DRRP Specialist will work to assess Participants' needs through pre-qualification interviews, onboarding, and assessments. The DRRP Specialist provides advocacy as needed to Participants, serving in a number of capacities, specifically as a peer advocate, agency disaster Team Member, and/or assessment/caseworker specialist.


  • This is a Temporary Full-Time position working a pre-determined schedule to maximize relief efforts; including some evenings and weekends, based on need.
  • Work in collaboration with Program, Division, and Agency staff/team to design and implement program operations and policies around Disaster Response and Relief.
  • Provide on-going support including “Lite Touch” case management; but not limited to information and referral for services, client contact, and assist in meeting the goals of the client’s service plan to build financial literacy.
  • Participate in related programs, agency, and community meetings as assigned.
  • Caseload portfolio assignment up to 150 clients.
  • Perform applicant pre-screening to determine eligibility for DRRP, conduct Intakes once eligibility of applicants has been established. Services provided will include, but not limited to: crisis intervention counseling and support services, client data collection, information and referral, collection of documents needed for Disaster Response/Relief Program participation, and coordination of service to address the clients’ immediate needs.
  • Develop tools to improve financial well-being, housing situation, and financial stability.
  • Provide direct services to residents.
  • Educate and connect residents to the wide array of services available to families impacted by a disaster.
  • Assist Participants with accessing community resources, Income Benefits/Assistance, addressing food insecurities, and enrollment in applicable Nutritional Assistance Programs or, Healthcare [physical and mental health].
  • Provide on-going support services for clients, including but not limited to: information and referral for services, with a minimum of quarterly client contact.
  • Assist and monitor personal goals and well-being through services plan, housing retention plans, situational growth or improvement
  • Documentation: Input, maintain proper client, and program documentation [updates/changes] client data collection, information, and referral, collection of documents to address Participants’ immediate needs, and long-range goals.
  • Provide housing advocacy services including, but not limited to: assistance to clients in identifying and working with landlords to overcome financial setbacks and retain housing.
  • Participate in related program, agency, and community meetings as assigned.
  • Other duties as assigned
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

  • Sensitivity to, people in crises, those unstable housing, Social Work, or related field with a minimum of two [2] years directly related experience in case management. 
  • Substantial or demonstrated knowledge/experience working with families in crisis or unstable financial situations.
  • Excellent written and verbal communication skills
  • Electronic data collection, input, and information maintenance
  • Computer Skills and MS Office Suite knowledge

Knowledge, Skills & Abilities:

  • Must have experience in assessments and strong crisis intervention skills, particularly with people with HIV/AIDS, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic].
  • Interacting with persons from various social, cultural, economic, and educational backgrounds for the purpose of stabilizing or improving housing situations.
  • Bilingual English/Spanish +.
  • Achievement and Client-oriented.
  • Work as part of a team and collaborate with colleagues for successful outcomes.
  • Organizational awareness.
  • Analyze information, problems, situations, practices, or procedures in order to define the issues/challenges, relevant factors, or concerns to accomplish success.
  • Formulate logical and objective conclusions through Client Services Plans.
  • Organize material, information, and/or people in a systematic way to optimize efficiency and minimize harm or duplication of efforts.
  • Coordinate people, resources, information to maximize success.
  • Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

Fingerprints: Required

TB Screening - Negative Tuberculosis Test: Required

First Aid Certificate: N/A


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
  • Intermittent lifting, pushing and pulling.
  • Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
  • Light work: Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
  • Driving is required for this position.

If driving a car is required for the position, the incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)          


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  •  Contact clients who may have behavioral and psychiatric problems including shouting, use of profanity, and inappropriate behavioral choices.
  • The noise level in the work environment is usually moderate and consistent with a normal office setting.
  • Occasionally exposed to perfume or scents in personal care products used by clients.
  • Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures and receives instructions on assignments, new policies, or projects.
  • The work environment is a typical office environment.
  • The noise level in the work environment is usually moderate in accordance with a typical office environment.
  • May include contact with clients with mental health issues who demonstrate behaviors such as the use of profanity, shouting, running away, self-harm, and violence.
  • Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately.
  • The work environment includes contact with many children, who may be loud and at times behaviorally challenged.
  • The work environment will include children ages 0 months to 5 years old. 
  • The work environment will include children ages 4 to 17 years old.
  • The work environment will include children ages 8 to 14 years old.
  • The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
  • The worker is regularly exposed to cleaning products.  
  • The worker is subject to oils: There is air and/or skin exposure to oils and other fluids.
  • The worker is required to wear a face-covering for personal protection as prescribed by AGENCY standards.
  • The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
  • The work environment includes traveling using various modes of transportation.
  • The work environment may include driving an agency vehicle.

DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Department or Program: Assisted Housing & Health
This is a non-management position
This is a temporary position
Union status: Non-union
Fingerprinting clearance: Required
TB Screening: Required
First Aid Certificate: No First Aid required