Catholic Charities is one of the largest, most comprehensive human services agencies in Northern California, reaching more than 32,000 individuals a year in San Francisco, San Mateo, and Marin counties. We tackle some of the most pressing challenges in our community – homelessness, generational poverty, inequality, aging in isolation, HIV-AIDS, and immigration to name a few – with determination, expertise, and collaborative problem-solving with those we serve. As an integral part of our communities, we work to keep our neighborhoods diverse, productive, safe, and healthy through our more than 30 programs, comprehensive services, and social justice advocacy.. We bolster our neighbors – single mothers, adults and families experiencing homelessness, adults with disabilities, seniors, children and youth, people living with HIV/AIDS, and immigrants – when they need help, solutions, and hope. We are compassionate caregivers, ardent advocates, and champions of those in need. If you are eager to have a substantive impact on the lives of others and the health of our community, apply here. Join us as we change lives.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Work in collaboration with Program, Division, and Agency staff/team to design and implement program operations and policies.
2. Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.
3. Interface with other agencies and departments to insure appropriate client compliance with Program requirements.
4. Participate in related program, agency and community meetings as assigned.
- Caseload portfolio assignment up to 150 clients
- Perform applicant screening to determine eligibility for HOPWA/Partial Rent Subsidy [PRS] or Second Start [SS] Program, or Brilliant Subsidies [BS], conduct Intakes for qualified applicants - including, but not limited to: crisis intervention counseling and support services, client data collection, information and referral, collection of documents needed for program participation, and coordination of service to address the clients’ immediate needs.
- Assess resident’s needs, situations, strengths, and support networks to determine goals.
- Develop mutually-agreed upon plans to improve their well being and housing situation.
- Help program participant adjust to the change and challenges related to unstable housing, recovering from homelessness, substance use disorder, and family dynamics/issues.
- Provide direct services to residents.
- Educate and connect residents to the wide array of services available to families.
- Assist Participants with accessing community resources, Income Benefits/Assistance, CalFresh [Supplemental Nutrition Assistance Program (SNAP)], Healthcare [physical and mental health] enrollment applicable.
- Provide on-going support services for clients living in subsidized housing, including but not limited to: information and referral for services, with a minimum of quarterly client contact.
- Assist and monitor personal goals and well-being through services plan, housing retention plans, situational growth or improvement
- Documentation: Input, maintain proper client and program documentation [updates/changes] client data collection, information and referral, collection of documents to address Participants’ immediate needs and long-range goals.
- Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destabilize a housing and to conduct an appropriate intervention as required
- Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.
- Work in collaboration with Program, Division, and Agency staff/team to design and implement program operations and policies.
- Provide housing advocacy services including, but not limited to: assistance to clients in identifying and working with landlords interested in participating in the HOPWA Rental Subsidy Program.
- Performance of annual re-registrations and Quality Housing Standards inspections (HQS)
- Interface with other agencies and departments to insure appropriate client compliance with Program requirements.
- Participate in related program, agency and community meetings as assigned.
- Other duties as assigned
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
- Bachelor’s degree in Social Work, or related field with a minimum of two  years directly related experience in case management. Sensitivity to, and possess a knowledge of HIV/AIDS services, homelessness/unstable housing, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic] issues.
- Substantial or demonstrated knowledge/experience working with families in crisis or unstable housing situations.
- Strong knowledge of substance disorders and associated health issues.
- Excellent written and verbal communication skills
- Electronic data collection, input, and information maintenance
- Computer Skills and MS Office Suite knowledge
Knowledge, Skills & Abilities
- Must have experience in assessments and strong crisis intervention skills, particularly with people with HIV/AIDS, substance use disorders and associated Healthcare [physical and mental health – acute/chronic].
- Certified or familiarity with HCV/Housing Quality Standards.
- Interacting with persons from various social, cultural, economic, and educational backgrounds for the purpose of stabilizing or improving housing situations.
- Bilingual English/Spanish +.
- Achievement and Client oriented.
- Work as part of a team and collaborate with colleagues for successful outcomes.
- Organizational awareness.
- Analyze information, problems, situations, practices or procedures in order to define the issues/challenges, relevant factors or concerns to accomplish success.
- Formulate logical and objective conclusions through Client Services Plans.
- Organize material, information, and/or people in a systematic way to optimize efficiency and minimize harm or duplication of efforts.
- Coordinate people, resources, information maximize success.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Council on Accreditation (COA) Roles
- Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
- Is responsible for accurate and timely submission of case records.
- Serves on a quarterly case record review committee for Performance and Quality Improvement
- Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
- Intermittent lifting, pushing, and pulling.
- Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
- Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
- Driving is required for this position.
If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Contact with clients who may have behavioral and psychiatric problems including shouting, use of profanity and inappropriate behavioral choices.
- Noise level in work environment is usually moderate and consistent with a normal office setting.
- Occasionally exposed to perfume or scents in personal care products used by clients.
- Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures, and receives instructions on assignments, new policies, or projects.
- The work environment is a typical office environment.
- Noise level in work environment is usually moderate in accordance with a typical office environment.
- May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self harm and violence.
- Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.
- The work environment includes contact with many children, who may be loud and at times behaviorally challenged.
- The work environment will include children ages 0 months to 5 years old.
- The work environment will include children ages 4 to 17 years old.
- The work environment will include children ages 8 to 14 years old.
- The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
- The worker is occasionally exposed to cleaning products.
- The worker is regularly exposed to arts and crafts supplies that may contain an odor such as non-toxic paint, glue, permanent markers, dry erase markers and crayons.
- The worker is subject to oils: There is air and/or skin exposure to oils and other fluids.
- The worker is required to wear a respirator.
- The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
- The work environment includes traveling using various modes of transportation.
- The work environment may include driving an agency vehicle.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Department or Program: Homelessness Prevention
This is a non-management position
This is a part time position
Union status: Union
Fingerprinting clearance: Required
TB Screening: Required
First Aid Certificate: No First Aid required