Case Manager III

$23.73 - $24.81 hourly
  • Episcopal Community Services of San Francisco (ECS)
  • Oct 09, 2020
Full time - Permanent Health Care Nonprofit-Social Services Case Manager / Social Work

Job Description

Case Manager III Full Time 40 Hours/Week Union Non-Exempt $23.73 - $24.81/Hour

Founded in 1983, Episcopal Community Services (ECS) is at the leading edge of practical and innovative solutions to serve homeless and very low-income residents of San Francisco.  The recently completed strategic plan will move ECS to more deliberate, systematic, and evidence-based footing in identifying the needs of those who are unhoused in San Francisco, preventing homelessness, and expanding its reach by developing new partnerships with the justice and healthcare systems.  In FY 2019, ECS served more than 13,000 individuals (single adults and family members) through an array of programs using harm reduction, housing first, and culturally sensitive “meet people where they are” models:

  • Adult Coordinated Entry:  ECS manages the City’s Adult Coordinated Entry system of care that sees approximately 1400 clients annually; assisting with problem-solving and housing navigation activities, and temporary assistance with supportive and rapid re-housing. 
  • Interim Housing: ECS currently manages 8 Shelter-in-Place hotels and 1 Shelter.  These programs positively impact the lives of approximately 5,000 homeless individuals.  
  • Supportive Housing: ECS manages and/or provides case management services for more than 1400 individuals at 13 supportive housing sites, including three affiliate-owned developments, and manages a rent-subsidy program for single adults.  In partnership with Mercy Housing, ECS is co-developing 1064 Mission Street, a project that will provide supportive housing to the most acute unhoused San Franciscans, with 105 units reserved for the most vulnerable unhoused seniors.   
  • Behavioral Health: ECS provides mobile behavioral health services that will continue to evolve and expand and has the potential to significantly increase its impact through the use of Medi-Cal funds.   
  • Healthy Aging: The Healthy Aging Program delivers interim housing solutions for seniors.  Designed to assist seniors with mental health, substance abuse, and/or physical health issues, ECS addresses the alarming trend in the rise of seniors who are currently or formerly homeless.
  • Workforce Development & Social Enterprise: ECS is committed to providing employment and income opportunities, which includes job counseling, adult education, GED preparation, and other vocation programs to help individuals gain stable employment and better jobs.  ECS’s social enterprise, CHEFS, trains people who have experienced homelessness in culinary arts, caters to local companies, and prepares meals for ECS programs.  This effort includes integrating employment into the adult coordinated entry system and pathways to employment. 

The published hourly rate for a Case Manager III is $23.73 or $24.81 (w/ Master’s Degree). Full-time employees and those working at least twenty hours per week also enjoy a comprehensive health and other benefits package.


SUMMARY DUTIES AND RESPONSIBILITIES: The Case Manager III will serve residents as part of the Support Services team at a designated housing site(s) to provide intensive social work and support services to the formerly homeless adults who reside there.  Services include, but are not limited to, clinical assessment, supportive counseling and consultation with residents, community program and benefit referrals, support groups and community-building activities, as well as other general case manager responsibilities.

  • Perform initial intake assessment of assigned residents on day of move-in and submit to the Support Services Manager within 3 business days of resident move-in.  Assessment to include a review of health status, psychosocial history, financial status, history of drug and alcohol use, housing history, etc.
  • Provide residents on-site case management and supportive services on an ongoing basis within scope of practice.  Refer to other in-house provider or outside community resources regarding issues related to substance (ab)use, vocational training, legal services, immigration services, physical and mental health services, housing resources, money management, etc.  The case manager will have a good working knowledge of community resources and methods of accessibility.
  • Perform interviews with housing applicants to assess specific needs and assist in case-planning if applicants are offered housing. 
  • Assist in developing and implementing new programs, groups, and activities with the Support Services Manager.
  • Assist all interns or volunteers assigned to this site, as directed by the SSM.
  • Provide back-up coverage for other case managers, as directed by the SSM.
  • Work with residents regarding budgeting issues, including the development of voluntary money management plans. 
  • Share information and new resources with residents and staff.
  • Advocate on behalf of residents regarding property management concerns and benefit issues. 
  • Develop and facilitate at least one weekly therapeutic / psycho-educational group at the site.  As directed by the SSM, assist with the organization and carrying-out of other program events and community-building activities, such as Residents’ Council, BINGO, BBQs, holiday celebrations, community meetings and meals, movie viewings, outings, etc. 
  • Assist residents or staff with conflict resolution, in coordination with any Residents’ Council and Support Service staff to ensure a comfortable living environment for all residents that promotes a sense of respect, cooperation, self-sufficiency and tenant empowerment; to include all appropriate staff members and residents.
  • Maintain up-to-date documentation in resident files regarding services provided in a complete, confidential, and professional manner.  Complete all necessary paperwork including monthly statistics, etc., in a timely manner.
  • Follow and implement all applicable policies and procedures of Episcopal Community Services.
  • Establish and maintain a positive working relationship with employees, volunteers, and residents of Episcopal Community Services, and outside agencies.
  • Attend all meetings as assigned.
  • Perform other duties as assigned.


  • A Master’s degree in psychology, counseling, social work, or another related field, and two years relevant experience related to job description, or
  • A Bachelor’s degree in psychology, counseling, social work, or another related field, and three  years relevant experience related to the job description, or
  • Completion of the CCSF Community Health Worker program with certification, and three years full-time, paid experience closely related to the job description.
  • Possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as: PTSD, personality disorders, psychosis, borderline behaviors, bi-polar, etc.
  • Demonstrated cultural competency in working with diverse populations and the ability to communicate in Spanish is desirable.
  • Be able to quickly assess and respond to a variety of situations, including medical emergencies, conflict resolution and intervention, and other tenant emergencies.  Possess a working knowledge of crisis intervention techniques and be able to implement them.
  • Excellent charting, recordkeeping, and written and oral communication skills.
  • Strong familiarity with San Francisco-based substance use, mental health, and health care resources.
  • Maintain professional, respectful, honest interactions with residents, staff and outside resources.
  • Be committed to the mission and values of Episcopal Community Services.
  • Be able to work as part of a multi-disciplinary team.
  • Be sensitive to a diverse tenant and staff population.
  • Be able to facilitate training sessions and effective support/tenant groups.
  • Computer skills required.  Must have a working knowledge of MS Office (Word, Excel, etc.).


Must secure finger image screening and annual TB screening. Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, and lifting of up to 25 lbs.

To apply for this position here and add a cover letter to Ayesha Ishfaq. 

ECS celebrates diversity and is an equal opportunity employer committed to creating an inclusive environment for all employees.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco’s Fair Chance Ordinance.