Housing Problem Solver & Outreach Worker

$23.00 hourly
  • Catholic Charities
  • San Francisco, CA, USA
  • Apr 09, 2020
Full time - Permanent Admin-Clerical Entry Level General Labor Nonprofit-Social Services

Job Description

Catholic Charities SF, the not-for-profit service arm of the Archdiocese of San Francisco, is one of the Bay Area's largest human services organizations. Catholic Charities SF provides programs and services for 70,000 people in need within the three county regions of San Francisco, Marin and San Mateo Counties. Catholic Charities SF's programs include a full spectrum of services for families and youth, single parents, aging adults, persons living with HIV, refugees and immigrants, homeless and those at risk of being homeless, individuals with physical disabilities, and incarcerated adults and youth. In conjunction with Mercy/Charities Housing Inc., Catholic Charities SF is also a recognized leader in a not-for-profit housing development. 

 Pay Rate

$23.00 hourly


The duties and responsibilities of the Housing Problem Solver & Outreach Worker position is a combination of outreach and problem-solving, including but not limited to:
  • Ensuring quality data collection and accurate documentation of multiple reports;
  • Verifying families who self-report their homelessness which could require entering homeless encampments;
  • Participate in related program, agency, and community meetings as assigned;
  • Accompanying individuals or families to appointments and providing transportation support as needed;
  • Communicating and working well with all levels of representatives, internally within Catholic Charities and externally with partner organizations;
  • Assessing the overall needs of the family unit to determine realistic goals, helping families cope with the challenges related to unstable housing/homelessness, substance abuse, and physical and mental health issues;
  • Occasionally provide childcare and children’s activities at the Access Point;
  • Reception duties as needed
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • A clear understanding of, and the ability to demonstrate professional ethics, boundaries, and judgment;
  • Integrity to handle sensitive information in a confidential manner;
  • Initiative, flexibility, and the capacity to respond effectively in all situations with strong organizational skills;
  • Substantial or demonstrated knowledge/experience working with families in crises or unstable housing situations;
  • Education in trauma, domestic violence, substance abuse, and mental health issues;
  • Must have Class C California Driver’s License with a clean driving record;
  • Knowledgeable of available resources in the City and County of San Francisco;
  • Bilingual in English & Spanish is a plus.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Council on Accreditation (COA) Roles
  • Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
  • Is responsible for accurate and timely submission of case records.
  • Serves on a quarterly case record review committee for Performance and Quality Improvement
  • Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.


The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
  • Intermittent lifting, pushing, and pulling.
  • Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
  • Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
  • Driving is required for this position.

If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  •  Contact with clients who may have behavioral and psychiatric problems including shouting, use of profanity and inappropriate behavioral choices.
  • Noise level in work environment is usually moderate and consistent with a normal office setting.
  • Occasionally exposed to perfume or scents in personal care products used by clients.
  • Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures, and receives instructions on assignments, new policies, or projects.
  • The work environment is a typical office environment.
  • Noise level in work environment is usually moderate in accordance with a typical office environment.
  • May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self harm and violence.
  • Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.
  • The work environment includes contact with many children, who may be loud and at times behaviorally challenged.
  • The work environment will include children ages 0 months to 5 years old. 
  • The work environment will include children ages 4 to 17 years old.
  • The work environment will include children ages 8 to 14 years old.
  • The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
  • The worker is occasionally exposed to cleaning products.  
  • The worker is regularly exposed to arts and crafts supplies that may contain an odor such as non-toxic paint, glue, permanent markers, dry erase markers and crayons.
  • The worker is subject to oils: There is air and/or skin exposure to oils and other fluids.
  • The worker is required to wear a respirator.
  • The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
  • The work environment includes traveling using various modes of transportation.
  • The work environment may include driving an agency vehicle.

 DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Department or Program: Access Point - Bayview
This is a non-management position
This is a full time position
Union status: Union
Fingerprinting clearance: Required
TB Screening: Not required
First Aid Certificate: Standard First Aid required